IT Support Specialist

• Provide first-line technical support for desktop computers, laptops, printers, and business applications.
• Diagnose and resolve hardware, software, connectivity, and account-access issues.
• Install, configure, and maintain computer systems and approved software.
• Assist with user accounts, password resets, permissions, and access requests.
• Troubleshoot basic network, Wi-Fi, VPN, and remote-access problems.
• Record incidents, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical issues to senior IT staff or specialized support teams.
• Assist with system updates, security patches, equipment setup, and routine maintenance.
• Help employees understand IT procedures and use workplace technology effectively.
• Follow company policies for data protection, access control, and information security.

This position is suitable for a technically minded professional who communicates clearly, prioritizes service requests, and works effectively with users and technical teams., * Experience in IT support, help desk services, desktop support, or a related technical role.

• Familiarity with Windows operating systems and common office applications.
• Basic knowledge of computer hardware, networking, and troubleshooting procedures.
• Understanding of user accounts, permissions, and technical support ticket workflows.
• Strong problem-solving, communication, and customer service skills.
• Ability to document technical issues accurately and prioritize requests.
• Familiarity with Microsoft 365, Active Directory, remote support tools, or endpoint management is an advantage.
• Ability to work independently while collaborating with other IT professionals.

The estimated salary range is $50,000-$70,000 per year, depending on experience, technical skills, responsibilities, and the employer’s compensation structure. This is an illustrative estimate, not a verified salary range provided by the company.

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Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Framework IT is the employer named for this job-posting draft. Before publishing, verify the company’s official identity, services, and relevant Chicago-area operations through its verified business information. Confirm that the position represents an authorized opening.