Global Process Lead - Service (SAP S/4HANA)

Überblick Siemens Energy sucht eine Person als Global Process Lead - Service. Du arbeitest im Bereich Serviceprozesse. Du brauchst Erfahrung in Serviceprozessmanagement und ERP-Transformation. Wichtig sind SAP-Kenntnisse und Kommunikationsfähigkeiten. Teamarbeit und analytisches Denken sind ebenfalls wichtig. Erstellt mit künstlicher Intelligenz

A Snapshot of Your Day As the Global Process Lead - Service at Transformation of Industry (TI), you align the TI service process template with the corporate SAP S/4HANA standard and safeguard fit to standard decisions (adopting standard capabilities with minimal customization). You serve as TI’s voice to the corporate template team, shaping divisional requirements and compliant extensions/variants across Long Term Service (contracted service agreements), Field/On Site Service, Digital/Remote Services, Installed Base & Warranty, and Service to Cash (from service delivery to billing). A major focus over the next years is our multi year SAP R/3 * S/4HANA greenfield upgrade, migrating 100+ companies across 20 SAP systems-you drive TI’s service readiness and template adoption while advising the Program Management Office (PMO) and rollout Project Managers. Because Salesforce holds our installed base and supports quoting/CPQ, you ensure robust SAP-Salesforce process and data integration in the end to end service flow.

How You’ll Make an Impact

• Own the TI end to end Service process and divisional template-define standards, controls, KPIs, and guard fit to standard with clear exception governance
• Interface with the corporate S/4HANA template team-capture TI requirements, author/approve template change requests, and design compliant variants/extensions, aligned with Sales, Logistics, Finance, and Salesforce
• Translate TI Service strategy into a prioritized divisional backlog and sign off process design/configuration, including key data objects and migration guardrails
• Lead the TI Service key user community-own standards, Business Process Procedures (BPPs), training content, and data quality/adoption metrics
• Run fit/gap and readiness assessments and maintain a measurable continuous improvement pipeline; provide expert guidance to rollout teams

• Degree or equivalent experience and 8+ years in Service process management and ERP enabled transformation with global exposure (preferably in Manufacturing or Engineering companies)
• Deep SAP proficiency: SAP R/3 Customer Service (S/4HANA Service desirable) with integration across Sales, Logistics, and Finance; working knowledge of Salesforce highly valued
• Template governance expertise-collaboration with central template teams, change control processes, and variant/extension design within SAP Activate / fit to standard methodologies
• Strong influence and communication skills for matrixed, multicultural environments and senior stakeholder engagement across Business and IT
• Analytical, value driven mindset-define KPIs, interpret performance data, and deliver measurable improvements; understanding of Master Data Governance (MDG), data migration concepts, and API based SAP-Salesforce integrations

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the “compatibility of family and work”, we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical