IT Support Technician

As an IT Support Technician, you will be responsible for providing first and second-line technical support to employees, ensuring that IT equipment, software and services operate efficiently.

Working as part of a small, dedicated IT team, you will handle a wide variety of technical requests, from resolving everyday IT issues and preparing new equipment to maintaining endpoint security, deploying software and supporting our Microsoft-based IT environment.

This is a varied, hands-on role suited to someone who enjoys problem-solving, working with people and taking ownership of technical issues through to resolution., IT Support & Helpdesk

• Provide first and second-line technical support to employees across the business.
• Manage, prioritise and resolve IT helpdesk tickets within agreed service levels.
• Troubleshoot hardware, software, networking and user account issues.
• Provide support both remotely and in person.
• Escalate complex technical issues appropriately, ensuring clear communication and follow-up.
• Maintain accurate helpdesk records and technical documentation.

Equipment Deployment & Management

• Configure, deploy and maintain desktops, laptops, mobile devices and peripheral equipment.
• Prepare IT equipment for new starters and manage equipment recovery for leavers.
• Maintain accurate IT asset records, including equipment allocation and lifecycle management.
• Assist with hardware replacements, upgrades and equipment refresh programmes.
• Support meeting room technology, printers and other workplace IT equipment.

Microsoft 365 & Endpoint Management

• Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint.
• Manage Windows devices using Microsoft Intune, including device enrolment, configuration and compliance monitoring.
• Deploy applications, software updates and security patches across managed devices.
• Monitor endpoint health, patching status and compliance, investigating and resolving issues.
• Assist with user account administration, access permissions and Microsoft Entra ID.
• Support mobile device management for company-owned smartphones and tablets.

IT Security & Maintenance

• Ensure devices remain compliant with company IT security policies.
• Support endpoint protection, antivirus and vulnerability remediation activities.
• Assist with maintaining secure access, multifactor authentication and device compliance.
• Identify and report potential security risks or incidents.
• Carry out routine system checks, preventative maintenance and housekeeping activities.

Projects & Continuous Improvement

• Assist with IT infrastructure upgrades, system deployments and improvement projects.
• Help identify opportunities to improve IT support processes and automate routine tasks.
• Maintain and develop internal IT knowledge-base articles and user guidance.
• Support the introduction of new technologies and applications across the business.

We are looking for someone who is technically capable, organised and approachable, with a genuine interest in IT and delivering excellent customer service.

Essential Skills & Experience

• Previous experience in an IT support, service desk or desktop support role.
• Good working knowledge of Windows 11 and Microsoft 365 applications.
• Experience troubleshooting PCs, laptops, printers and common software issues.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi.
• Familiarity with Microsoft Entra ID (Azure Active Directory) and user account management.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills and a customer-focused approach.
• Ability to manage competing priorities and work independently when required.

Desirable Skills & Experience

• Experience with Microsoft Intune, including device management, application deployment and Windows Autopilot.
• Knowledge of Microsoft Defender and endpoint security technologies.
• Experience managing Windows updates, application deployment and patch compliance.
• Familiarity with PowerShell scripting and basic IT automation.
• Experience supporting Apple iOS devices in a business environment.
• Understanding of Windows Server, Active Directory and Group Policy.
• Experience working with IT ticketing systems and asset management tools.
• Relevant IT qualifications such as CompTIA A+, Microsoft certifications or equivalent practical experience.

• Canteen
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Paid volunteer time

Pendennis is one of the world’s leading superyacht builders and refit specialists, with a reputation for exceptional craftsmanship, innovation and engineering excellence.