IT Technician - Provide Technical Support Across the School

A forward-thinking secondary school in Falmouth is looking to recruit an IT Technician to support its internal technology and technical services.

The successful candidate will provide day-to-day technical assistance to staff and pupils, ensuring that computers, networks and classroom equipment remain operational.

This role would suit someone with previous IT support experience or a strong technical background who enjoys troubleshooting and working in a people-focused environment., * Providing first-line technical support to staff and pupils.

• Troubleshooting hardware, software and connectivity issues.
• Maintaining desktop computers, laptops and printers.
• Installing and configuring software and equipment.
• Supporting user accounts and password-related requests.
• Assisting with network and wireless connectivity issues.
• Maintaining IT equipment inventories and support records.
• Preparing devices and equipment for staff and classroom use.
• Escalating more complex technical problems where necessary.

Previous experience in IT support, helpdesk services or a technical role would be advantageous.

Knowledge of Windows operating systems, Microsoft 365, basic networking and computer hardware would be beneficial.

You should have good problem-solving skills, a patient approach and the ability to explain technical issues clearly.

An enhanced DBS check will be required.