Exchange Support Engineer

We are seeking a highly motivated and detail-oriented Exchange Support Engineer to design, maintain, and support our enterprise messaging environment. The ideal candidate will possess a strong foundational knowledge of Microsoft Exchange Server (hybrid/on-premises) and Exchange Online. Teams experience a plus. You will be responsible for resolving technical incidents, ensuring optimal mail flow, managing user access, and using PowerShell to automate administrative tasks at scale. Proficiency maintaining documentation., 1. Exchange Online & Hybrid Administration

• Administer and manage the organization’s Microsoft 365 Exchange Online environment, including mailboxes, distribution lists, resource mailboxes, and shared mailboxes.
• Assist in managing Exchange environments in hybrid configurations, ensuring smooth synchronization with on-premises Active Directory.
• Configure and troubleshoot mail flow rules, SMTP connectors, SPF/DKIM/DMARC policies, and anti-spam/antimalware filters.
• Oversee message tracing, analyze Non-Delivery Receipts (NDRs), and resolve email routing issues.
• Familiarity with Public SSL Certs and their use in Mail Flow and Hybrid Config

1. Incident Management & Support * Provide Tier 2/Tier 3 support for escalated end-user messaging issues (e.g., Outlook connectivity, calendar sharing, and mobile device synchronization). * Troubleshoot complex technical issues and proactively monitor system health to prevent service outages. * Collaborate with Microsoft Premier Support to resolve highly complex, escalated Exchange incidents.

2. Basic PowerShell Automation & Reporting * Utilize Exchange Online PowerShell to execute scripts for bulk operations (e.g., mailbox creation, permission delegations, and license assignments). * Write and run basic PowerShell commands to generate reports on mailbox size, usage statistics, forwarding rules, and user permissions. * Audit Role-Based Access Control (RBAC) and update mailbox policies using built-in cmdlets. * Implement and maintain data retention policies, litigation holds, and eDiscovery configurations.

• Experience: 2-4 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online.
• Technical Skills: Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management.
• PowerShell: Basic familiarity with running and modifying basic PowerShell cmdlets for Exchange (e.g., Get-Mailbox, Set-Mailbox, Get-MessageTrace).
• Soft Skills: Strong analytical problem-solving capabilities, a focus on customer service, and solid written and verbal communication.

Preferred Certifications

• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Exchange Online Support Engineer Specialty

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year., * 401(k)

• 401(k) matching
• Health insurance
• Paid time off