Junior Exchange Support Engineer

We are seeking a highly motivated and detail-oriented Exchange Support Engineer to design, maintain, and support our enterprise messaging environment. The ideal candidate will possess a working foundational knowledge of Microsoft Exchange Server (hybrid/on-premises) and Exchange Online. Teams experience a plus. You will be responsible for resolving technical incidents, ensuring optimal mail flow, managing user access, and using PowerShell to automate administrative tasks at scale. Proficiency maintaining documentation., * Administer and manage the organization’s Microsoft 365 Exchange Online (EXO) and OnPrem Exchange environment, including mailboxes, distribution lists, resource mailboxes, and shared mailboxes. \n

• Assist in managing Exchange environments in hybrid configurations. \n

• Troubleshoot mail flow/email delivery issues and Non-Delivery Receipts (NDRs) involving SMTP connectors, SPF/DKIM/DMARC policies, and anti-spam/antimalware. \n

• Familiarity with Public SSL Certs and their use in Mail Flow and Hybrid Config \n

• Utilize Exchange PowerShell to run basic commands for mailbox settings, permission changes, etc. and to execute scripts for bulk operations. \n

\n

1. Incident Management & Support

\n \n

• Provide Tier 2/Tier 3 support for escalated end-user messaging issues (e.g., Outlook connectivity, calendar sharing, and mobile device synchronization). \n

• Troubleshoot complex technical issues and proactively monitor system health to prevent service outages. \n

• Collaborate with Microsoft Premier Support to resolve highly complex, escalated Exchange incidents. \n

• Experience: 1-3 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online. \n

• Technical Skills: Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management. \n

• PowerShell: Basic familiarity with running and modifying basic PowerShell cmdlets for Exchange (e.g., Get-Mailbox, Set-Mailbox, Get-MessageTrace). \n

• Soft Skills: Strong analytical problem-solving capabilities, a focus on customer service, and solid written and verbal communication. \n

n \n

• Microsoft 365 Certified: Messaging Administrator Associate \n

• Microsoft 365 Certified: Exchange Online Support Engineer Specialty \n

\n

\n

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

\n

\n

Disclaimer

\n