IT Support Technician

You’ll provide effective, secure and customer-focused technical support to colleagues across all Allan Webb sites. You’ll keep our IT services reliable, help improve our IT environment, and work in line with ISO/IEC 27001, ISO/IEC 20000-1 and Cyber Essentials requirements. You’ll report to the IT Systems Manager. This is a hybrid role based at our Stonehouse (Gloucestershire) office., * Provide first and second line technical support to end users, both on site and remotely

• Log, categorise, prioritise and resolve incidents and service requests using the Allan Webb Helpdesk
• Maintain and monitor IT systems to ensure availability, performance and security
• Carry out preventative maintenance and routine system updates in line with approved procedures
• Install, configure and support end-user devices, servers and applications where authorised
• Assist with planning and implementing IT infrastructure changes under change management control
• Support business applications and liaise with third-party support providers when required
• Maintain accurate technical documentation and records to support auditing and knowledge management
• Support business continuity and security incidents under management direction
• Identify and recommend opportunities for service and system improvement
• Operate in line with the Allan Webb Integrated Management System, and report security incidents, weaknesses or policy breaches immediately

Essential

• Working knowledge of Windows operating systems and end-user computing
• Understanding of Microsoft 365 and associated services
• Basic knowledge of networking principles and IT infrastructure
• Strong customer service and communication skills
• Ability to follow procedures and escalate appropriately
• A security-conscious mindset, with good attention to detail and organisational skills

Desirable

• ITIL certification or familiarity with IT service management processes

What Makes You Stand Out

• A professional, courteous approach to internal customers
• A genuine willingness to learn and develop your technical skills
• The ability to work effectively as part of a team
• A proactive attitude to suggesting improvements, * Be a UK national, or have the legal right to work and live in the UK.
• Normally have resided in the UK for a minimum of 5 consecutive years immediately prior to application to enable necessary background checks.
• Be willing to undergo comprehensive background, Right to Work (RTW) criminal record (Basic DBS), social media and financial credit history checks.

On top of a competitive salary, we offer:

• Annual bonus scheme
• Agile/remote working arrangements
• Regular training and personal development reviews
• Investment in professional qualifications and training
• Mentoring and coaching programmes
• Inclusive and supportive work environment
• Active ED&I networks and initiatives
• Electric car scheme
• Cycle to work scheme
• Access to Perkbox (providing over 9,000 perks and benefits)
• EAP - a confidential 24/7 service
• Employee Referral Bonus [£1,000 following probation]
• 33 days annual leave (inc. Bank Holidays)
• Option to purchase additional annual leave
• Payment for Professional Membership
• Structured career development and professional accreditation support
• Access to high-profile defence and engineering projects Inclusive, team-oriented culture with a focus on technical excellence *

Allan Webb Ltd are an equal opportunity employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Due to the nature of this role with the Ministry of Defence, the successful candidate must undergo Baseline Personnel Security Standard (BPSS) pre-employment screening and obtain a formal Security Check (SC) clearance within the first 12 months of employment.

At Allan Webb, we’re more than just a leading engineering consultancy we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions.

We believe in the power of people. That is why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities

What can we offer?

At Allan Webb, we believe in creating an environment where you can thrive.