3rd Line Network Support Analyst

This is a permanent opportunity with a well-established connectivity provider specialising in 5G, satellite, fixed-line and Wi-Fi solutions. Supporting thousands of UK sites each year, the business offers exposure to interesting, cutting-edge technology alongside funded personal and professional development., In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers.

This role would suit an experienced network support professional from an MSP background looking for technical development and ownership within a specialist connectivity business. Experience across different vendors is welcomed.

The Role: *Senior escalation point for complex and high-priority network incidents Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes *Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes *Produce technical documentation and keep customers and providers updated *Office-based in Farnborough, Monday-Friday, 40 hours per week, 8am-5pm *Infrequent customer-site visits when required

*At least three years’ relevant network support or engineering experience, including an MSP background *Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge *Experience with network monitoring and ITIL service management practices *Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered *Confident handling customer escalations and producing technical documentation *Full driving licence preferred

£37,500 - £45,000 + 25 Days Holiday + Bank Holidays + Up to 10 Additional Paid Days Off + Funded Training + Enhanced Pension + Excellent Benefits, The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.