IT Support Infrastructure Engineer

We’re recruiting for an IT Support Infrastructure Engineer to join an innovative, technology-driven business. You will provide IT support to office-based staff and remote field engineers, while helping maintain and improve the company’s IT infrastructure and customer equipment., * Provide first- and second-line IT support to office-based employees and remote field engineers.

• Diagnose and resolve hardware, software, networking and connectivity issues.
• Set up, configure and maintain PCs, laptops, tablets and other IT equipment.
• Administer user accounts, permissions, Microsoft 365 and business applications.
• Maintain IT infrastructure, including networks, cloud servers, backups and security systems.
• Manage Linux systems, GitLab repositories and associated backups.
• Support domain management, Cloudflare, SSL certificates and cybersecurity.
• Assist with IT asset management, software updates and technical documentation.
• Prepare, configure and test customer laptops and tablet PCs, including software installation and factory acceptance testing.
• Manage software and firmware upgrades, version control and device setup procedures.
• Work with internal software teams and external IT suppliers to resolve issues and implement improvements.
• Support the introduction of new systems, technologies and IT improvement projects.

Are you a hands-on IT professional looking for a role that offers variety, responsibility and the opportunity to develop your technical skills?, You’ll be a practical, proactive IT professional who enjoys troubleshooting, taking ownership and working across a varied technical environment. You’ll be comfortable working independently, prioritising tasks and supporting colleagues with different levels of technical knowledge.

Essential experience and skills:

• At least two years’ experience in a similar IT support or IT systems role.
• Strong Linux and GitLab experience.
• Experience in networking, domain management and IT asset management.
• A hands-on, can-do approach to resolving technical issues.
• Strong organisational skills, attention to detail and time management.
• Excellent communication and interpersonal skills.
• The ability to use your initiative, make sound decisions and work effectively under pressure.

Desirable experience:

• Microsoft 365 administration.
• TrueNAS configuration and maintenance, including apps and virtual machines.
• SQL Server and general network administration.
• Zyxel router configuration.
• Cloud server administration, Cloudflare and SSL certificate management.
• A relevant IT qualification or degree.