Application Support Professional

This role is ideal for someone currently working in Application Support, or a Developer with significant Quadient experience who is looking to move into a broader technical support and business systems role. You’ll become a key part of the team responsible for supporting and enhancing business-critical applications, ensuring users receive a first-class service and that core systems remain stable, available, and effective. About the Role

As our Application Support Engineer, you’ll provide second-line support for a range of business-critical applications and services, with a particular focus on Quadient solutions.

Working closely with colleagues, end users, and third-party suppliers, you’ll troubleshoot issues, implement fixes, support upgrades, and contribute to continuous service improvements. Key Responsibilities

• Provide 2nd Line Application Support for business-critical systems and applications.
• Investigate, diagnose, and resolve complex technical issues.
• Support, maintain, and enhance Quadient-based solutions.
• Work collaboratively with internal teams and third-party vendors to deliver effective resolutions.
• Manage incidents and service requests in line with agreed SLAs.
• Identify opportunities for system and process improvements.
• Produce and maintain technical documentation and knowledge base articles.
• Contribute to application upgrades, projects, and continuous improvement initiatives.
• Help ensure the stability, availability, and performance of key business systems.

Essential Skills & Experience

? Strong commercial experience with Quadient

? Experience in one of the following:

• Application Support
• Technical Support
• Software Development
• Systems Support

? Excellent troubleshooting and problem-solving skills

? Strong communication and stakeholder management abilities

? Experience working within an IT Service Desk or incident management environment

? Ability to manage multiple priorities and work independently Desirable Technical Skills

Experience with some of the following technologies would be advantageous:

• .NET Framework
• C#
• SQL / T-SQL
• APIs & Integrations