Technical Support Engineer

When a product isn’t performing as it should, you want to be the person who figures out why, fixes the problem and makes sure it doesn’t happen again. This Technical Support Engineer position gives you the opportunity to put your electronics knowledge to work across product design, fault finding, testing and development, working with specialist communications technology used by the Police, Military and Government sectors.

You’ll join an established, market-leading business with over 45 years’ experience developing communications equipment and specialist solutions. From Bluetooth devices and audio accessories to two-way radio systems and bespoke electronic products, you’ll work across a varied product range, supporting both existing technology and new developments., * Review and maintain electronic schematics, supporting the design and development of new and existing products.

• Diagnose and resolve electronic faults across prototypes, production equipment and customer returns.
• Assemble, solder, modify and test electronic circuits, prototypes and bespoke customer solutions.
• Carry out functional, performance and compatibility testing across audio, Bluetooth, USB and radio communications equipment.
• Produce and maintain schematics, test procedures, assembly instructions and engineering documentation.
• Work with production, sales and other departments to resolve product issues, improve designs and support new developments.

• Practical electronics design and development experience, including the ability to interpret schematics and diagnose component-level faults.
• Strong soldering and PCB rework skills, with experience using oscilloscopes, multimeters, signal generators and other electronic test equipment.
• Knowledge of analogue and digital circuits, power management, switching circuits and electronic component selection.
• Experience with audio electronics, Bluetooth, USB, embedded microcontrollers, two-way radios or other communications technologies would be advantageous.
• Familiarity with engineering documentation, product testing and software such as Jira, Git and Microsoft Office 365., * Communication Skills (Key)
• Customer Service
• Maintenance Activities
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Teamwork (Teams)
• Technical Support (IT)

• Salary of £30,000 - £34,000 per annum.
• The opportunity to work with specialist communications technology used in critical environments.
• A varied position combining electronic design, hands-on fault finding, testing and product development.
• Exposure to Bluetooth, wireless, audio, radio integration and bespoke electronic systems.
• The chance to influence product improvements and contribute ideas to future developments.
• Join an established global supplier with a strong reputation in specialist communications equipment., Working hours: Monday to Friday, 8:00am - 5:00pm, with a 30-minute lunch break. 42.5 hours per week.