End User Support Analyst- White glove -VIP (Support Associate III - Cloud Infrastructure Services)

The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.

• Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
• Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)
• Excellent first principles troubleshooting:( isolate user/device/network/app dependency quickly)
• Concierge-style engagement: (proactive, calm, discreet, and time-aware)
• Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates
• Strong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)

Technical skills

• Trading Application Support-Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
• AV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.
• Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
• Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
• Office 365 Suite- Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivity
• Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.
• Mobile Device Support- MDM onboarding, Apple Business Manager, DEP, iOS expertise., Asset Management, Change Management, CI/CD, Customer Support

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.