IT Support Specialist

• Deliver prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, and peripherals, ensuring minimal downtime.
• Manage user accounts and permissions through Active Directory management and assist with account setup, password resets, and access controls.
• Support network infrastructure by diagnosing and resolving network issues involving TCP/IP protocols, DNS configurations, VPN connections, and Cisco Meraki equipment.
• Assist with computer management tasks such as OS installation, updates for Windows (including Windows Server), macOS, Linux systems, and software troubleshooting.
• Conduct analysis of technical issues to identify root causes and implement effective solutions quickly.
• Maintain accurate records of customer support tickets using help desk systems and communicate clearly with users throughout the resolution process.

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts including TCP/IP, DNS, VPNs, and LAN/WAN configurations.
• Proficiency in supporting Windows (including Windows Server), macOS, Linux operating systems, and Microsoft Office applications.
• Hands-on experience troubleshooting hardware components such as computer hardware components and peripherals.
• Familiarity with IT infrastructure management tools like Active Directory management and help desk ticketing systems.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze complex problems quickly and deliver effective solutions under pressure.
• Knowledge of mobile device support and troubleshooting is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are advantageous but not mandatory.

Embark on a rewarding journey where your technical expertise fuels operational excellence! We value proactive problem-solvers who thrive in collaborative environments and are eager to grow their IT careers. Join us to make a difference every day by supporting cutting-edge technology infrastructure that empowers our organization’s success!