Data Center Analyst

This effort supports 30 hospitals with approximately 615 network closets, staffed by six, regionally-assigned technicians across North and South Texas.

This will be an overnight role with hours from roughly 8 PM - 4 AM (may require some slight flexibility on occasion)

Key Responsibilities

• Provide onsite Smart Hands support during scheduled overnight change windows
• Physically access network closets, racks, and cabinets within hospital facilities
• Perform rack level tasks as directed by remote network engineers, including:
• Reseating hardware components
• Reseating or replacing copper and fiber cabling
• Power cycling network devices
• Connecting console cables for remote access
• Verify physical device status (LED indicators, fan operation, alarms)
• Assist with hardware swaps when required (physical tasks only)
• Capture and report details such as:
• Device serial numbers
• Port and rack locations
• Visual observations and photos when requested
• Maintain real time communication with remote engineering teams via phone or collaboration tools
• Follow approved change management, escalation, and documentation procedures
• Comply with all hospital safety, security, and access policies

Environment & Scope

• Healthcare hospital facilities (non-patient facing)
• 30 hospitals across North and South Texas
• ~615 network closets
• Cisco network infrastructure
• Overnight maintenance windows only
• Regional deployment model (technicians assigned to either North or South Texas)

• 2+ years of experience as a:
• Smart Hands Technician
• Rack & Stack Technician
• Data Center or Network Support Technician
• Strong understanding of:
• Network cabling (copper and fiber)
• Rack layouts and cable management best practices
• Power systems (PDUs, redundant power supplies)
• Comfortable working overnight shifts in critical environments
• Ability to follow precise instructions from remote technical teams
• Strong communication and documentation skills
• Ability to lift and maneuver equipment (up to ~50 lbs)
• Valid driver’s license and ability to travel between assigned hospital sites, * Prior experience supporting healthcare or regulated environments
• Familiarity with Cisco network hardware (routers and switches)
• Experience supporting network maintenance or upgrade activities
• Relevant certifications (preferred, not required):
• CompTIA Network+
• Data Center Technician certifications
• Hands-on Cisco hardware experience (non-configuration)