IT Support Technician Denver

We are seeking a dynamic and proactive IT Support Technician to join our technology team! This is a 6 month Contract to Hire Opportunity. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your enthusiasm for technology and customer service will drive your success as you troubleshoot hardware, software, and network problems to ensure seamless operations across the organization. If you thrive in a fast-paced environment and love helping others navigate complex tech challenges, this is your opportunity to make a real impact!, * Provide technical support to end-users via help desk systems, ensuring prompt resolution of hardware, software, and network issues. (Tier I-III)

• Troubleshoot computer hardware components including desktops, laptops, mobile devices, and peripherals to identify faults and implement solutions.
• Support operating systems such as Windows (including Windows Server), macOS, and Linux by performing updates, configurations, and troubleshooting.
• Manage user accounts and permissions through Active Directory management tools and assist with Active Directory-related issues.
• Configure and support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and TCP troubleshooting.
• Assist with computer management tasks such as software installations, hardware upgrades, equipment troubleshooting, and system performance optimization.
• Maintain documentation of support tickets, track issue resolution progress, and communicate effectively with users to ensure high customer satisfaction.
• Support IT infrastructure components such as GPO (Group Policy Objects), network switches, routers, and other networking equipment to ensure secure connectivity.
• Collaborate with team members on complex technical troubleshooting support involving network troubleshooting, firewall configurations, and operating system issues.
• Support mobile devices and peripherals to ensure compatibility and security within the organization’s IT environment.

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts.
• Proficiency in Microsoft Office suite applications along with experience supporting Windows (including Windows Server) and macOS operating systems.
• Knowledge of help desk systems for ticket management and customer support tracking. (ServiceNow)
• Strong troubleshooting skills across hardware components, software applications, network issues, and operating systems.
• Familiarity with Active Directory management, DNS configuration, VPN setup, firewall management, GPO configuration, TCP/IP protocols, LAN setup, and network troubleshooting techniques.
• Ability to communicate technical information clearly to non-technical users with excellent customer service skills.
• Experience supporting mobile devices such as smartphones or tablets is a plus.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are preferred but not required.

Preferred Qualifications

· Bachelor’s degree preferred but not required.

· Previous experience supporting users in the oil & gas, energy, telecommunications, financial, trading, or another fast-paced environment is a plus.

· Experience supporting a combination of corporate and field-based users is highly desirable.

· Exposure to networking, systems administration, infrastructure, or cybersecurity environments is a plus.

· Experience working in an HQ Environment, * Bachelor’s (Preferred)

Ability to Commute:

• Denver, CO 80202 (Preferred)

This position participates in an after-hours support rotation shared among six IT Support Technicians. The rotation occurs approximately once every six weeks and is generally light, averaging approximately 2-3 after-hours calls per week while on rotation.

Join us in delivering exceptional IT support that keeps our organization running smoothly! Your expertise will empower colleagues to work confidently with reliable technology solutions every day!

Pay: $35.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance