Senior IT Technician

Are you an experienced IT professional who enjoys solving the problems nobody else can? CommWest, a locally owned and established Managed Service Provider (MSP), is seeking a full-time Senior IT Support Technician (Tier 3) to serve as a senior escalation point for our service team. We partner with businesses across Western Colorado to optimize their technology investments by providing quality, reliable, and personalized solutions, with a strong focus on cybersecurity.

As a Tier 3 IT Support Technician at CommWest, you will:

• Serve as the escalation point for complex issues our Tier 1 and Tier 2 technicians can’t resolve
• Design, configure, and support client networks, including firewalls, switches, wireless, and VPNs
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments
• Lead technical projects such as server, cloud, and Microsoft 365 migrations and new client onboarding
• Respond to and help remediate security incidents alongside our security tools and partners
• Mentor and train junior technicians and help raise the skill level of the whole team
• Travel to client sites within Western Colorado for onsite support and project work
• Build strong client relationships by delivering professional, courteous service
• Embrace our core values of Trust, Client Partner, Quality, Community Involvement, and Teamwork
• Contribute to our office culture, where collaboration and a bit of humor are welcomed

Duties include, but are not limited to:

• Troubleshooting and resolving escalated issues across servers, networks, endpoints, and cloud services
• Administering Microsoft 365, Entra ID, Intune, Exchange Online, and SharePoint
• Configuring and maintaining firewalls, switches, routers, and wireless access points
• Supporting Windows Server, Active Directory, Group Policy, DNS, DHCP, and virtualization
• Investigating and remediating security alerts and incidents, including compromised accounts and business email compromise
• Planning and executing migrations, hardware refreshes, and infrastructure upgrades
• Performing root cause analysis on recurring issues and recommending long-term fixes
• Creating and maintaining technical documentation, standards, and SOPs
• Supporting voice, data, and surveillance installs and structured cabling projects as needed
• Maintaining accurate ticket notes and time entries for all work completed
• Participating in occasional after-hours maintenance windows and urgent response

• 5+ years of IT support experience, including at least 2 years at a senior or escalation level
• Strong networking knowledge, including TCP/IP, VLANs, VPNs, DNS, DHCP, and firewall configuration
• Hands-on experience administering Windows Server, Active Directory, and Group Policy
• Hands-on experience administering Microsoft 365, Entra ID, and Intune
• Solid understanding of cybersecurity fundamentals and incident response
• Associate or technical degree in computer networking, or equivalent experience
• Excellent communication skills and the ability to explain technical issues to non-technical clients
• Valid driver’s license, clean driving record, and a reliable vehicle able to transport tools and a folding ladder

Preferred Qualifications:

• MSP experience, including RMM and PSA platforms
• Certifications such as CompTIA Network+ or Security+, CCNA, or Microsoft 365 or Azure administrator certifications
• PowerShell scripting and automation
• Background in structured cabling and voice systems
• Experience supporting regulated industries such as healthcare, legal, or financial services

Physical Requirements:

• Able to lift 50 lbs. or more
• Able to climb ladders and perform work while on a ladder
• May be required to stand, walk, stoop, kneel, or crouch for reasonable periods
• Able to work in areas with limited access or cramped spaces, * IT support: 2 years (Preferred)

Ability to Commute:

• Grand Junction, CO 81501 (Required)

Schedule and Location:

• Full-time, Monday through Friday, 8:00 AM to 5:00 PM, with occasional nights and weekends
• Based at 441 Colorado Ave, Grand Junction, CO 81501, with travel to client sites across Western Colorado

Compensation and Benefits:

• $28.00 to $32.00 per hour, based on experience and certifications
• Pay review after 90 days
• Life, health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid sick leave under Colorado’s Healthy Families and Workplaces Act
• Paid family and medical leave through Colorado FAMLI, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

CommWest: Serving Western Colorado with Reliable Technology Solutions Since 2002