IT Support Specialist

• Respond to technical support requests through phone, email, remote support, or a ticketing system.
• Diagnose and resolve common hardware, software, and connectivity problems.
• Set up computers, peripherals, applications, and user workstations.
• Assist with account access, password resets, and user permissions.
• Troubleshoot Windows operating systems, business applications, printers, and network connections.
• Support Microsoft 365 and other commonly used workplace applications.
• Document incidents, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to senior technicians or system administrators.
• Assist with software updates, equipment maintenance, and routine IT tasks.
• Follow established IT security policies and data protection procedures.

• Experience in IT support, help desk services, desktop support, or a related role.
• Familiarity with Windows operating systems and common business software.
• Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi.
• Knowledge of computer hardware, software installation, and troubleshooting.
• Strong customer service and communication skills.
• Ability to prioritize support requests and manage multiple tasks.
• Attention to detail and a commitment to protecting confidential information.
• Ability to work independently and collaborate with a technical team.

Preferred Skills

• Experience supporting small and medium-sized business IT environments.
• Familiarity with Microsoft 365, Microsoft Entra ID, or Active Directory.
• Knowledge of remote monitoring and management tools.
• Experience with IT ticketing systems and technical documentation.
• Basic understanding of cloud services, endpoint security, and backup solutions.
• CompTIA A+, Network+, or other relevant certifications.

• Dental insurance
• Flexible schedule
• Relocation assistance

eSudo Technology Solutions is associated with business IT support and technology services. Confirm the employer’s specific service offerings, current vacancy, work location, and pay range before publishing this listing.