Technical Support Specialist

Network Remedy is seeking a customer-focused Technical Support Specialist to provide technical assistance, troubleshoot IT issues, and help maintain reliable technology systems. The ideal candidate has strong diagnostic skills, a solid understanding of computer systems and networking fundamentals, and the ability to explain technical solutions clearly to users.

In this role, you will respond to support requests, investigate hardware and software problems, assist with network connectivity issues, and document resolutions. You will also collaborate with other technical team members to resolve complex incidents and improve the overall quality of IT support.

Responsibilities

• Respond to technical support requests through phone, email, remote support, or a ticketing system.
• Diagnose and troubleshoot hardware, software, operating system, and connectivity issues.
• Assist users with computer setup, application installation, and system configuration.
• Investigate network problems involving Wi-Fi, VPNs, DNS, and internet connectivity.
• Provide guidance on account access, password resets, and basic permissions.
• Document incidents, troubleshooting procedures, and resolutions accurately.
• Escalate complex issues to network engineers, systems administrators, or other specialists.
• Assist with system updates, equipment maintenance, and routine technical checks.
• Follow established IT security procedures and protect confidential information.
• Identify recurring technical problems and recommend practical improvements.

• Experience in technical support, IT help desk, desktop support, or a related field.
• Familiarity with Windows operating systems and common business applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Knowledge of computer hardware, software installation, and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize support requests and manage multiple tasks.
• Commitment to customer service, accurate documentation, and continued learning.

Preferred Skills

• Experience with remote support tools and IT ticketing platforms.
• Familiarity with Microsoft 365 and user account administration.
• Basic knowledge of routers, switches, firewalls, and wireless networks.
• Understanding of endpoint security, antivirus software, and patch management.
• Experience supporting small and medium-sized business IT environments.
• Relevant certifications such as CompTIA A+ or Network+.

• Dental insurance
• Flexible schedule
• Relocation assistance

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