IT Support Specialist

Admin Networks, Inc. is seeking an IT Support Specialist to provide technical assistance to users and help maintain reliable computer systems, networks, and business technology. This position supports troubleshooting, device configuration, software installation, account management, and day-to-day IT operations., * Provide first-level technical support to employees and clients.

• Troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, and maintain computers, peripherals, and business applications.
• Set up user accounts, workstations, printers, and other IT equipment.
• Respond to support requests and document troubleshooting activities.
• Assist with Microsoft Windows, Microsoft 365, and common business applications.
• Perform basic network troubleshooting involving switches, routers, Wi-Fi, and connectivity.
• Monitor system issues and escalate complex problems when necessary.
• Maintain accurate IT equipment and asset records.
• Follow company security, backup, and technology policies.
• Provide clear and professional technical support to users.

• High school diploma or equivalent; technical education or certification preferred.
• Experience in IT support, help desk, desktop support, or a related technical role.
• Working knowledge of Windows operating systems and common business software.
• Familiarity with computer hardware, networking, and troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-service abilities.
• Ability to prioritize multiple support requests and work independently.
• Strong attention to detail and documentation skills.

Eligible employees may receive medical, dental, and vision coverage, paid time off, retirement benefits, professional development opportunities, and other company-sponsored benefits., * Dental insurance

• Employee assistance program
• Flexible schedule
• Relocation assistance
• Retirement plan
• Tuition reimbursement