Technical Support Specialist

• Respond to on-site technical support requests at supermarket locations.
• Troubleshoot Windows computers, software, hardware, and network connectivity issues.
• Diagnose and resolve Wi-Fi, internet, VPN, and basic firewall problems.
• Install, configure, update, and maintain computers and related equipment.
• Support remote-access software, including LogMeIn Pro or similar tools.
• Troubleshoot audio playback systems and basic in-store technology.
• Communicate effectively with our remote technical support team.
• Document completed service visits and report technical issues.
• Provide friendly, professional customer service to supermarket staff.

SuperMarketing USA is seeking a reliable, bilingual On-Call IT Support Technician to provide on-site technical assistance to our supermarket clients throughout Miami and surrounding areas.

This is an excellent opportunity for experienced IT technicians, freelance computer specialists, or professionals who already have a full-time job and want to earn additional income.

No full-time commitment or guaranteed weekly hours. Service calls are scheduled as needed during weekday business hours., * Hands-on experience with IT support, computer troubleshooting, or field technician services.

• Bilingual proficiency in English and Spanish.
• Strong knowledge of Windows operating systems and basic networking.
• Familiarity with Microsoft Office, antivirus software, VPNs, and remote-access applications.
• Reliable transportation and a valid driver’s license.
• Ability to travel to supermarket locations throughout Miami and surrounding areas.
• Availability to accept occasional weekday service calls between 9 AM and 5 PM.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently with minimal supervision.

Preferred:

• Experience providing on-site IT support for small businesses or retail locations.
• Familiarity with macOS, routers, firewalls, and network troubleshooting.
• Experience with digital audio systems, media players, or in-store radio equipment.
• Previous experience as an IT Field Technician, Desktop Support Technician, or Computer Repair Technician., * Are you available for occasional on-site service calls Monday-Friday, between 9 AM and 5 PM?
• Do you have a reliable vehicle and a valid driver’s license?

Language:

• English (Required)
• Spanish (Required)

• $75-$100 per completed on-site service visit, depending on service complexity.
• Flexible, on-call assignments.
• Great opportunity for supplementary income.
• Independent work environment.
• Potential for ongoing, long-term contract assignments.
• Opportunity to work with an established marketing and technology company serving local supermarkets.

Why Join SuperMarketing USA?

At SuperMarketing USA, we help supermarkets stay connected through innovative in-store technology, digital solutions, and marketing services.

We’re looking for someone who enjoys solving technical problems, values flexibility, and takes pride in delivering dependable service., Please note: This is an as-needed, on-call contract position. The number of service visits varies based on client demand. Compensation is per completed visit, not hourly.

Job Type: Contract

Pay: $75.00 per day