Field Technical Support Specialist

As a Field Technical Support Specialist, you will serve as a critical link between our advanced industrial systems and the clients who rely on them. You will utilize your expertise in electromechanical troubleshooting to resolve complex equipment challenges, ensuring optimal performance and high customer satisfaction through both remote support and on-site intervention. Responsibilities

• Diagnose and resolve intricate technical issues across mechanical, electrical, and pneumatic systems to minimize client downtime.
• Deliver comprehensive product training to distributors and end-users to empower them with operational best practices.
• Execute on-site equipment installations, site evaluations, and system upgrades to ensure seamless integration.
• Act as a technical liaison by providing actionable feedback to engineering and production teams to drive product reliability improvements.
• Maintain precise service documentation and contribute to the refinement of technical manuals and troubleshooting guides.
• Manage warranty claims and equipment returns, ensuring a streamlined resolution process for all stakeholders.
• Participate in a rotating on-call schedule to provide reliable, after-hours technical assistance.

• Associate degree in Electromechanical Technology, Electrical Design, or equivalent professional experience.
• Minimum of two years of experience in a technical services or field support role.
• Strong analytical and diagnostic capabilities with a focus on problem-solving.
• Proficiency in Microsoft Office and Windows-based operating environments.
• Excellent interpersonal communication skills with a customer-centric mindset.
• Valid driver’s license and the ability to travel for field assignments., * Hands-on experience with industrial networking, plumbing, and pump systems.
• Background in machinery assembly, installation, or complex system maintenance.
• Proven ability to work independently while managing competing priorities in a fast-paced environment.