Epic Help Desk Support

We are seeking dedicated and reliable Help Desk Support Specialists to join our team onsite in Fairfield, CA. In this role, you will serve as the first point of contact for healthcare professionals, providing vital telephone and support desk assistance during upcoming Epic go-live transition.

Please note: This is an administrative and phone support role, not an Epic analyst position. Your primary focus will be answering incoming help desk calls, logging technical issues, and guiding users through initial troubleshooting steps with patience and clarity.

Key Responsibilities

• Answer incoming help desk phone calls in a timely, professional, and courteous manner.
• Provide front-line support and troubleshooting assistance for staff navigating the new Epic system.
• Accurately log, track, and escalate technical issues and user inquiries into the ticketing system.
• Deliver clear, step-by-step guidance to end-users facing system access or usability challenges.
• Collaborate closely with on-site IT teams and Epic specialists to ensure rapid issue resolution.

• High School Diploma (or GED).
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to remain calm, patient, and focused in a fast-paced environment.
• Reliable attendance and punctuality for onsite shifts at the Fairfield, CA location.
• Epic go-live/Epic Electronic Health Record (EHR) software suite experience

Preferred Requirements:

• Prior experience working on an Epic go-live help desk (strongly preferred) or IT healthcare support environment.
• Familiarity with medical terminology and hospital workflows.
• Basic technical troubleshooting and customer service experience in a call center setting., * High school or equivalent (Required)

Experience:

• Epic go-live/Epic Electronic Health Record (EHR) software : 1 year (Required)
• Help desk or support/tech: 1 year (Required)

• Dental insurance
• Health insurance
• Vision insurance