Seasonal Helpdesk Support

We are seeking dedicated and detail-oriented Helpdesk Support Specialists to join our team for an exciting Epic Go-Live deployment in Fairfield, CA.

Working under the supervision of the Business Operations Manager, you will serve as the first point of contact for end-users across the healthcare organization. Your primary focus will be triaging, logging, and resolving technical inquiries to ensure system availability, data integrity, and smooth operations during this crucial EHR rollout., * Call & Ticket Management: Answer incoming helpdesk calls and queue emails in real time. Accurately document, classify, and log detailed problem descriptions into the Incident Management system.

• Technical Support & Triage: Analyze, troubleshoot, and remotely resolve end-user technical inquiries. Assign appropriate urgency, due dates, and route complex issues to senior IT staff or vendors as required.
• Epic Go-Live Support: Assist clinicians and staff with navigation, login, and application issues related to the Epic Go-Live implementation.
• Customer Service & Escalation: Monitor helpdesk email queues and voicemails hourly. Follow up with end-users to confirm resolution and maintain high levels of customer satisfaction.

• Education & Experience (Either option):
• Option A: Associate’s or Bachelor’s Degree in Computer Science combined with strong customer service and analytical skills.
• Option B: High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience.

Preferred Qualifications

• Prior Epic Go-Live or Healthcare IT experience strongly preferred., Option A: Associate’s or Bachelor’s Degree in Computer Science combined with strong customer service and analytical skills. Option B: High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience.

• Comfortable starting a seasonal short term contract on Dec 7th that can run 4-6 weeks, depending on project volume and operational needs. Yes or No?
• Are you able to work on a W2 without sponsorship? (1099/CTC/3rd Party is not supported at this time)

Experience:

• Epic Go-Live or Healthcare IT : 1 year (Preferred)

Multiple shifts are available to support this critical Go-Live event. Please indicate your shift preference when applying:

• Night Shifts: 1:00 AM - 9:30 AM

  4:00 AM - 12:30 PM

• Day Shifts: 7:00 AM - 3:30 PM

  8:00 AM - 4:30 PM

  10:00 AM - 6:30 PM

• Swing Shift: 4:30 PM - 1:00 AM, Night Shifts: 1:00 AM - 9:30 AM | 4:00 AM - 12:30 PM Day Shifts: 7:00 AM - 3:30 PM | 8:00 AM - 4:30 PM | 10:00 AM - 6:30 PM Swing Shift: 4:30 PM - 1:00 AM

• Which applies to you? (Either option A or B)