Technical Support Specialist
Netcom Business Solutions, Inc.
Hope Mills, NC, United States
26 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$37,440.0 - $58,240.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Apple Mac Systems
Computing Platforms
Dynamic Host Configuration Protocol
Linux
Domain Name System (DNS)
Issue Tracking Systems
Virtual Private Networks (VPN)
Local Area Networks
Network Security
Microsoft Office
+15 more
System Center Configuration Manager
Windows Servers
Networking Basics
Network Administration
Software Engineering
TCP/IP
Wide Area Networks
ServiceNow IT Service Management
Software Troubleshooting
Peripherals
Firewalls (Computer Science)
Computer Equipment
Laptops
Cisco
Servicenow
Job description
- Deliver comprehensive technical support to end-users via help desk tickets, phone calls, and remote sessions, ensuring swift resolution of hardware and software issues.
- Troubleshoot and resolve software problems related to operating systems (Windows, macOS, Linux), including application errors and system crashes.
- Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance and reliability.
- Assist with network administration tasks including configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki devices.
- Support IT infrastructure management by utilizing tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
- Handle incident tracking and resolution using BMC Remedy or ServiceNow platforms; document solutions clearly for future reference.
- Collaborate with team members on projects involving network upgrades, system deployments, or security enhancements to improve overall IT support services.
Requirements
- Proven experience in technical support roles with strong knowledge of computer management, operating systems (Windows, macOS, Linux), and help desk procedures.
- Familiarity with software troubleshooting techniques across various platforms and applications including Microsoft Office suite.
- Solid understanding of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS, DHCP, VPNs, firewalls (including Meraki), and network administration tools.
- Hands-on experience managing computer hardware components and supporting mobile devices in a corporate environment.
- Proficiency with IT support tools like SCCM, GPOs, Active Directory, Windows Server environments, BMC Remedy or ServiceNow ticketing systems.
- Strong analysis skills with the ability to diagnose complex issues quickly and efficiently while maintaining excellent customer service standards.
- Effective communication skills to clearly explain technical solutions to non-technical users in a professional manner.
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory. Join us as a Technical Support Specialist and become an essential part of our mission to empower users through reliable technology solutions!
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