Senior IT Support Specialist

• Provide technical support to end-users and resolving hardware and software issues in a timely manner
• Configure and manage complex networks, VLANS, Firewalls, etc.
• Troubleshoot network connectivity issues and implement solutions to ensure network stability
• Collaborate with other members of the I.T. team to implement new technologies and improve existing systems
• Assist with the setup and maintenance of servers, including backups and security protocols
• M365 and Cloud Application experience including Microsoft Entra ID, Conditional Access, MFA, and identity management
• Windows Server, Active Directory, DNS, DHCP, and Group Policy knowledge is required
• Keep abreast of the latest developments in technology and make recommendations for improvements to I.T. systems and procedures

• Proven experience working as an I.T. Technician or in a similar role
• A genuine passion for computers and technology. We’re looking for someone who already possesses strong technical knowledge and troubleshooting skills, but also has the passion, curiosity, and drive to continuously learn and improve. Technical skills are essential, but passion is what sets great IT professionals apart.
• Strong knowledge of computer hardware, software, and networking protocols
• Excellent troubleshooting skills and the ability to solve complex technical problems
• Strong communication and interpersonal skills, with the ability to effectively interact with colleagues at all levels of the organization
• CompTIA Certification OR 3 Years of Experience in Helpdesk/I.T. related field, * CompTIA A+ OR 3 Years of I.T. Experience (Required)

Ability to Commute:

• Kawkawlin, MI 48631 (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance