NOC Technician (Network Operations Center), Fixed Wireless ISP

• Assess our current network, tools, and support workflows, and define what the NOC needs to look like
• Select, deploy, and configure monitoring, alerting, and observability tools across access points, CPE, backhaul, and core
• Design incident management processes, including triage, escalation paths, severity levels, and post-incident reviews
• Build integrations between monitoring, ticketing, and our OSS/billing systems
• Create runbooks, SOPs, and network documentation from the ground up
• Define NOC KPIs (uptime, MTTR, alert-to-resolution time, recurring issues) and build reporting for leadership
• Design the coverage model (hours, on-call, follow-the-sun or after-hours options) and a staffing plan to support it

Run and Grow (ongoing)

• Own day-to-day network health across all Kwikbit communities
• Lead response to major outages and coordinate with engineering, field operations, and customer support
• Act as the bridge between the NOC and field crews, so remote triage gets techs to the right place with the right info
• Identify recurring problems and drive root-cause fixes, not just ticket closures
• Do capacity planning and spot trends before they become customer issues
• Hire, train, and lead NOC technicians as the team grows
• Continuously improve tooling, automation, and processes as we add communities

• 5+ years in network operations, with at least 2 years leading or building a NOC (ISP, WISP, telecom, or MSP preferred)
• Proven experience standing up a NOC or significantly maturing one: tools, processes, and team
• Strong networking fundamentals: TCP/IP, routing (OSPF/BGP), VLANs, DHCP, DNS
• Hands-on experience deploying monitoring and alerting platforms (e.g., LibreNMS, Zabbix)
• Experience designing incident management and escalation processes
• Clear communicator with field techs, engineers, and executives

Nice to Have

• Fixed wireless experience
• RF fundamentals: SNR, interference, channel planning, link budgets
• Scripting and automation (Python, Bash, APIs) for monitoring and integrations
• Experience with ISP OSS/billing platforms
• CCNP, CCNA, or equivalent certification
• Experience in a fast-growing or startup environment

• A leadership role with a clear path to growing a team
• Direct impact on internet access for communities that need it
• Benefits: health, dental, vision, PTO, 401(k)

Pay: $100,000.00 - $125,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We’re looking for an experienced network operations leader to build one from the ground up. You’ll design how Kwikbit monitors and operates its network: the tools, processes, staffing model, and metrics. Then you’ll run it day to day and grow it as the network scales.

This is a hands-on role. Early on, you’ll be both the architect and the operator: setting up monitoring, writing runbooks, and troubleshooting live issues yourself. Over time, you’ll hire and lead a team.