Application Support Analyst
Community First Credit Union
Neenah, WI, United States
17 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Shift work
Job source
Tech stack
Active Directory
Business Software
Information Systems
Computer Networks
Disaster Recovery
Online Banking
IT Management
Microsoft Operating Systems
Windows Servers
SQL Databases
Systems Integration
Virtualization Technology
+2 more
Web Services
Information Technology
Job description
- Serve as the technical subject matter expert for our Lending Systems
- Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
- Install, upgrade, and configure applications to meet business and IT support needs
- Support disaster recovery planning and ensure systems are available and secure during critical operations
- Coordinate and facilitate change management processes with IT teams and business stakeholders
- Create and maintain technical documentation for use in support and training
- Work with IT leadership to configure application settings and integrations
- Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
- Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
- Live out Community First’s mission, core values, and purpose through every interaction
Requirements
- Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred
- 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
- Experience implementing, integrating, and supporting secure, high-availability applications
- Experience working with business users, vendors, and IT teams to deliver technology solutions
- Working knowledge of applications and systems used in financial services preferred
- Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
- Familiarity with networking concepts, virtualization, web services, and automation tools
- Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
- Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed, Required
- Associates or better in Information Technology or related field
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Prepare application
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- Open in Claude
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