Desktop Support I

This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements., · Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Mark 10:45) · Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution (1 Corinthians 14:40) · Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Matthew 5:16) · Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently (1 Peter 4:10) · Function as a productive part of the church staff, attending staff meetings and contributing to team goals · Other duties as assigned by supervisor(Colossians 3:23), · Calvary Chapel must be your home church with regular attendance · Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude · (Philippians 2:3) · Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith · Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor

· Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity · Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35) · Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)

· Must have good technical understanding and ability to pick up new tools quickly (1 Peter 4:10) · Computer Skills including Windows 11 basic troubleshooting · Maintain confidentiality of all personal and company information · A+ Certification preferred · Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format · Efficient task switching ability · Ability to work independently and/or as part of team (2 Timothy 2:15) · Attention to detail · Basic troubleshooting of LAN/WAN · Basic printer troubleshooting · Desire to learn new tasks (Galatians 6:9)

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance