Test Center Administrator

Description We are looking for a dependable Test Center Administrator to support a busy testing environment in Grand Rapids, Michigan. This Contract position is ideal for someone who enjoys helping people, maintaining accuracy, and creating a detail-oriented experience for every visitor. The person in this role will combine strong customer service skills with careful administrative support to keep daily operations organized and efficient.

Responsibilities:

• Welcome test takers and visitors, provide clear instructions, and ensure a positive on-site experience from arrival through completion.

• Coordinate daily check-in and scheduling activities while maintaining an orderly and secure testing environment.

• Enter and update candidate and appointment information with a high level of accuracy in internal systems and records.

• Respond to customer questions, address service concerns promptly, and resolve routine issues with tact and care.

• Prepare, review, and organize testing documentation and administrative materials using Microsoft Outlook, Word, and Excel.

• Monitor adherence to testing procedures and site guidelines to help maintain compliance and consistency in operations.

• Communicate effectively with internal contacts and external customers regarding appointments, policies, and follow-up needs. Requirements * Prior experience in customer service, front-desk support, or a similar client-facing administrative role.

• Strong ability to handle service-related questions and resolve concerns in a calm and detail-focused manner.

• Accurate data entry skills with close attention to detail and recordkeeping quality.

• Proficiency with Microsoft Outlook, Microsoft Word, and Microsoft Excel.

• Excellent verbal and written communication skills.

• Ability to manage multiple tasks in a structured environment while maintaining a courteous and consistent approach.

• Dependable attendance and the ability to follow established procedures consistently. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.