Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$35,568.0 - $41,184.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Outlook Web Browsers Microsoft Office

Job description

• Welcome candidates upon arrival, confirm identity documentation, and guide them through the check-in process efficiently and courteously.
• Carry out required screening procedures, including the use of security equipment, to help maintain testing integrity and compliance.
• Observe exam sessions through routine walkthroughs and close monitoring to ensure rules are followed and irregular activity is addressed promptly.
• Provide basic assistance with testing devices and equipment, resolving minor technical issues or escalating concerns when needed.
• Respond quickly to candidate questions or incidents, documenting concerns accurately and taking appropriate action in line with site procedures.
• Protect confidential testing materials and uphold a secure, orderly environment throughout all phases of exam administration.
• Support a fair and comfortable experience for each test taker by enforcing policies consistently and assisting with check-in, seating, and room transitions.
• Complete administrative tasks during quieter periods, including scanning, clerical support, record handling, and preparation of materials or equipment.
• Capture and maintain digital identification records, such as fingerprint scans, when required by the testing program.
• Adjust to operational scheduling needs and represent the organization courteously while following established policies, practices, and standards.

Requirements

• High school diploma or equivalent is required; additional college coursework or college experience is preferred.
• At least one year of face-to-face customer service experience is required, such as in retail, hospitality, food service, or a similar public-facing setting.
• Ability to communicate clearly and professionally with candidates and team members, both verbally and in writing.
• Comfortable working in a busy, high-pressure setting while managing multiple tasks with accuracy and sound judgment.
• Proficiency with Microsoft Windows-based systems and common applications, including Microsoft Office, Outlook, and web browsers.
• Ability to handle light equipment tasks, including packing or unpacking materials and working with small tools when needed.
• Must be able to move throughout the testing center regularly, remain seated or standing for extended periods, and lift up to 40 pounds.
• Visual and physical ability to monitor computer screens, camera feeds, and exam rooms effectively while working safely in office and lab spaces.

Apply for this position

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