IT Help Desk

• At least 1 years customer service experience
• At least 1 years of Help Desk experience preferred
• A+ Certification or equivalent experience preferred.

Knowledge, Skills and Abilities »

• Network+ Certification or equivalent experience preferred
• Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
• Strong business knowledge to problem solve and provide leadership to less experienced team members
• Excellent written and oral communication skills
• Strong organizational and multitasking skill
• Demonstrate and apply information systems, theory, processes and technology to all work.
• Contact vendors regarding service issues to receive support information or assistance as instructed by the Team Leader.
• Work collaboratively with Reporting and Problem Management teams on reporting needs and problem management systems.
• Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.