Knowledge Management & Training Specialist

We are looking for a Knowledge Management & Training Specialist to drive learning initiatives, documentation excellence, and knowledge-sharing practices within a dynamic IT Service Delivery environment. In this role, you will help ensure that critical knowledge is effectively captured, maintained, and shared across teams. You will coordinate training programs, develop learning materials, maintain documentation repositories, and support continuous improvement initiatives that enhance operational efficiency and collaboration. What you will do on a daily base

• Coordinate and support training and learning initiatives across stakeholders.
• Develop training materials, knowledge articles, guides, and documentation.
• Deliver training sessions and facilitate knowledge-sharing activities.
• Monitor training participation, progress, and reporting.
• Create, review, and maintain operational and technical documentation.
• Manage and improve knowledge repositories in SharePoint, Confluence, and ServiceNow.
• Capture best practices, lessons learned, and process documentation.
• Ensure documentation quality, consistency, accessibility, and governance.
• Promote a culture of knowledge sharing and continuous improvement.
• Collaborate with teams to identify learning needs and knowledge gaps., * Multicultural Environment: Work alongside professionals from diverse backgrounds in an international and collaborative workplace.
• Diverse Projects: Support global organizations and contribute to innovative technology-driven initiatives.
• Skill Development: Enhance your technical and professional expertise through continuous learning and hands-on experience.
• Career Growth Opportunities: Benefit from long-term development opportunities within a leading international IT organization.
• Meaningful Impact: Help deliver reliable IT services that support business success and user productivity., At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.

• Experience in Knowledge Management, Training Coordination, Documentation, or similar roles.
• Strong written and verbal communication skills in English and French.
• Ability to transform complex information into clear, user-friendly content.
• Experience developing and delivering training materials.
• Strong organizational and stakeholder management skills.
• Proactive, collaborative, and detail-oriented mindset., * Minimum 2 years of experience in Knowledge Management, Training, Documentation, or related areas.
• Experience with SharePoint Online, Confluence, and/or ServiceNow.
• Strong proficiency in Microsoft 365 tools.
• Experience working in international environments is a plus.
• ITIL v3/v4 certification is an advantage.