IT Client Support Specialist

You’ll lead the technical execution of executive meetings and broadcasts, provide personalized support in office and remote settings, and operate a walk-up Tech Bar for fast, friendly fixes. Your ability to communicate clearly, manage competing priorities, and deliver proactive service will be essential to your success., * Provide advanced support for Windows and macOS devices, mobile platforms, and enterprise applications.

• Deliver white-glove support for senior executives, including remote and onsite troubleshooting.
• Lead technical setup and live support for executive meetings, virtual town halls, and leadership broadcasts.
• Operate the onsite Tech Bar, offering walk-up support and quick resolutions for employees.
• Collaborate with IT teams on hardware procurement, upgrades, and compliance.
• Document technical procedures and contribute to internal knowledge bases.
• Recommend tailored technology solutions based on executive work styles.
• Mentor junior team members and promote a culture of service excellence.

• 2+ years of experience in desktop support, network troubleshooting, or customer-facing tech roles.
• Experience in high-volume, customer-focused environments such as Apple Genius Bar, Best Buy Geek Squad, or similar retail tech support settings.
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• Hands-on experience with Biamp, Crestron, and Zoom Rooms for AV and meeting support.
• Proficiency in Microsoft 365, including Teams, Outlook, and OneDrive.
• Relevant certifications (CompTIA, A+, Network+, Microsoft) are a strong plus.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Confidence and professionalism in high-pressure, public-facing scenarios.
• Proven ability to manage multiple tasks independently and deliver consistent results.
• High level of discretion and presence when working with senior leadership.

Call to Action

If you’re passionate about technology and thrive in fast-paced, service-driven environments, we want to hear from you. Apply today with your resume and contact information to be considered for this exciting opportunity through The Intersect Group.

Pay: Up to $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance