IT Support Technician

• Provide technical support for hardware, software, and network issues across various operating systems, including Windows and Mac OS.
• Install and/or replace client onsite equipment.
• Troubleshoot and resolve problems related to computer hardware, peripherals, mobile devices, and IT equipment.
• Manage help desk tickets efficiently using help desk systems, ensuring timely resolution of user requests.
• Support network troubleshooting activities involving NAS, DNS, LAN, WAN, VPNs, firewalls, and Active Directory management.
• Assist with computer management tasks such as software installations, updates, configurations, and operating system support.
• Maintain and support IT infrastructure components including routers, switches, GPO (Group Policy Objects), and other networking equipment.
• Collaborate with team members to analyze issues quickly and implement effective solutions while maintaining excellent customer service standards.

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN, VPNs, and firewalls.
• Proficiency in troubleshooting hardware and software issues on Windows and Mac operating systems.
• Familiarity with Active Directory management, GPO configuration, and user account administration.
• Knowledge of help desk systems for customer support ticket management and issue tracking.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to perform equipment troubleshooting and maintenance on desktops, laptops, mobile devices, and other peripherals.
• Analysis skills to diagnose complex technical problems quickly and accurately while maintaining a customer-focused approach.

Join us as an IT Support Technician to be a vital part of our innovative team! Your technical expertise will empower users by resolving issues swiftly while enhancing our overall IT environment-driving productivity forward with energy and enthusiasm!

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance