Systems Engineer

The ideal Systems Engineer brings deep technical expertise across the Microsoft ecosystem (Entra ID, On-Prem AD, Exchange Hybrid, Intune/Autopilot), advanced scripting proficiency (PowerShell, Azure Automation, Microsoft Graph API), and hands-on experience integrating ITSM platforms like Jira Service Management (JSM).

We are seeking an experienced and forward-thinking GITS Systems & Automation Engineer to drive our IT operational transformation. In this role, you will bridge identity governance, cloud/hybrid infrastructure, and service management by designing and implementing zero-touch provisioning pipelines, automated Joiner-Mover-Leaver (JML) workflows, and AI/Virtual Agent self-service integrations.

Responsibilities:

1. Identity & Access Lifecycle Automation (JML): * Design, build, and maintain end-to-end automated workflows for employee onboarding, role transitions, and offboarding across On-Prem AD, Entra ID, Exchange Online, and SaaS business applications. * Implement dynamic group rules, attribute-based access control (ABAC), and Entra ID governance policies to ensure scalable, policy-driven access. * Ensure strict UPN/primary SMTP synchronization and casing rules to eliminate duplicate cloud objects and sync errors.

2. Hybrid Infrastructure & Cloud Administration: * Administer and optimize hybrid Active Directory and Microsoft 365 environments, including Exchange Hybrid cutover/migrations, E5 license provisioning, Teams, and SharePoint. * Configure and maintain Microsoft Intune device compliance policies, configuration profiles, and Windows Autopilot zero-touch deployment pipelines.

3. Scripting & Workflow Orchestration: * Author enterprise-grade, modular PowerShell scripts and Azure Automation Runbooks utilizing Managed Identities and Azure Key Vault for secure secret management. * Build REST API integrations using Microsoft Graph API and webhooks to connect ITSM tools with identity platforms.

4. Conversational AI & ITSM Integration: * Partner with IT leadership to integrate Virtual Agents / Conversational AI with Jira Service Management (JSM) to enable automated ticket triage, self-service access fulfillment, and Knowledge Base deflection. * Build automated runbook triggers initiated from JSM service requests and approval gates.

5. Security, Compliance & Governance: * Enforce Zero Trust principles using Conditional Access, Multi-Factor Authentication (MFA), and Privileged Identity Management (PIM) / Just-In-Time (JIT) access. * Conduct automated audits of mailboxes, privileged roles, distribution lists, and access logs to maintain audit readiness (SOX/ISO).

• Bachelor’s degree in IT, computer science or a related field
• Experience: 5+ years of hands-on experience in Systems Administration and IT Operations with a strong focus on identity management and automation.

What You May Need to be Successful:

• Microsoft Cloud & Hybrid Stack: Expert knowledge of Entra ID (Azure AD), Hybrid Active Directory, Group Policies (GPO), and Microsoft 365 (E5) Suite. Proficient in Microsoft Intune, Windows Autopilot, Exchange Hybrid / EAC, Conditional Access, and Entra PIM.
• Automation & Scripting: Advanced PowerShell scripting (modular scripting, error handling, remote execution). Hands-on experience with Azure Automation (Hybrid Workers, Runbooks) and Microsoft Graph API / REST APIs.
• ITSM & Workflow Tooling: Experience with Jira Service Management (JSM) automation rules, webhooks, and asset management. Exposure to Virtual Agents, AI Chatbots, or conversational self-service workflows.
• Security & Best Practices: Proven experience managing credentials securely (Azure Key Vault, enterprise password managers). Strong understanding of RBAC, least privilege, and compliance auditing standards.
• Preferred Certifications: SC-300 (Identity and Access Administrator Associate), MS-102 (Microsoft 365 Enterprise Administrator Expert), AZ-104 (Azure Administrator Associate).

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values - Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired - empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional benefits offered include:

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set up

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.