IT Technician

We are seeking a Branch Support Specialist to provide onsite IT support for hardware, software, applications, and end-user issues at branch locations., * Troubleshoot and resolve hardware, software, OS, and application issues.

• Provide Level 1 and Level 2 escalation support.
• Install software and image/re-image computers.
• Configure laptops, desktops, phones, tablets, and network IP settings.
• Manage IT tickets, incidents, service requests, and root cause analysis.
• Support hardware inventory, ordering, decommissioning, and IT room maintenance.
• Perform server/communication room patching and coordinate with network and engineering teams.
• Deliver excellent customer service and maintain IT policies and procedures.

• Bachelor’s degree or equivalent relevant experience.
• Experience with helpdesk ticketing systems and desktop support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to handle escalations and work under pressure.
• Financial or banking industry support experience is preferred.