IT Support Technician

We are seeking a skilled IT support professional to provide technical support in a fast-paced financial services environment., Troubleshoot software applications, operating systems, laptops, mobile devices, and connectivity issues. Manage incidents and service requests using IT ticketing systems. Support financial applications, market data platforms such as Bloomberg, and trader voice systems. Escalate complex technical issues and coordinate with engineering and support teams. Maintain technical documentation and follow ITIL incident management processes. Communicate effectively with end users and IT teams.

Bachelor’s degree or qualifying equivalent progressive work experience. Experience in IT support, incident management, ticketing systems, and application troubleshooting. Strong communication, customer service, and problem-solving skills. Ability to work under pressure and manage multiple priorities. Ability to work onsite in Manhattan, NY.