Customer Service Representative SAP Order Entry

The Customer Service Representative (CSR) is responsible for managing the complete order management process, from initial order entry through product delivery for assigned accounts. This role requires a customer-focused mindset, strong communication skills, and the ability to collaborate with customers and internal and external partners to ensure excellent customer satisfaction., * Manage customer engagement and order processing from order entry through product delivery.

• Perform SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoicing.
• Build strong working relationships with commercial team partners to exceed customer expectations.
• Analyze customer ordering patterns to anticipate needs.
• Serve as a liaison for customers regarding administrative and technical matters, including EDI, Capture, and My DuPont.
• Respond to customer inquiries and complaints promptly and professionally.
• Review daily reports, including open orders, returns, SAP blocks, and promise/failure reports, to proactively identify and resolve issues.
• Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
• Take ownership of customer issues and drive timely resolutions.
• Investigate and resolve customer disputes by collaborating with customers, credit teams, and sales representatives.
• Make decisions regarding customer returns following quality complaints within assigned Delegation of Authority (DOA) limits.
• Communicate relevant customer information to the account manager, including forecasts, new projects, and organizational changes.

• Work location must be Auburn Hills, Michigan.
• High school diploma required; college degree preferred.
• Experience with SAP R/3 or an equivalent system.
• Previous order entry experience.
• Previous customer service experience.
• Ability to work a hybrid schedule of four days in the office and one day working from home. Schedule is subject to change based on company requirements.

On-Board Services is hiring a Customer Service Representative - SAP Order Entry in Auburn Hills, MI, On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k., On-Board Services, Incorporated, is an on-site contract service provider for a local manufacturing entity, providing full-time positions to our employees. We offer benefits as well as the opportunity to work with a great team!, On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.