Senior Technical Lead
HCL America Inc.
United States
25 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Compensation
$69,000.0
Working hours
Regular working hours
Job source
Tech stack
Unit Testing
Health Informatics
Software Documentation
Computerized Physician Order Entry
Regression Testing
Epic Orders
System Testing
Epic Clindoc
Epic Beaker
Epic Stork
Integration Tests
Information Technology
+1 more
Smart Forms
Job description
- Lead implementation, enhancement, and support activities for Epic ClinDoc, Orders, and Stork applications.
- Gather and analyze clinical, operational, and business requirements from healthcare stakeholders.
- Configure and maintain clinical documentation templates, flowsheets, SmartForms, SmartTexts, SmartPhrases, and nursing workflows.
- Design and optimize provider order entry (CPOE) workflows for medications, laboratory, radiology, and ancillary services.
- Configure order sets, preference lists, protocols, clinical decision support tools, alerts, and documentation standards.
- Support Epic Stork workflows including labor and delivery, obstetric care, fetal monitoring, postpartum care, and newborn documentation.
- Collaborate with physicians, nurses, pharmacists, care teams, and operational leaders to improve clinical workflows.
- Partner with Pharmacy, Willow, Radiant, Beaker, Grand Central, Ambulatory, and Revenue Cycle teams to ensure integrated workflows.
- Conduct workflow assessments and recommend Epic best-practice solutions.
- Develop functional specifications, build documentation, workflow diagrams, training materials, and support documentation.
- Lead unit testing, integrated testing, system testing, regression testing, and user acceptance testing.
- Support go-live planning, cutover activities, hypercare, and production support.
- Troubleshoot application issues and coordinate resolution with cross-functional teams.
- Support Epic upgrades, optimization initiatives, and new feature implementations.
- Mentor junior analysts and provide knowledge transfer to support teams.
Requirements
- Bachelor’s degree in Healthcare Informatics, Nursing, Information Technology, Computer Science, or related discipline.
- 8+ years of healthcare IT experience with Epic implementation and support projects.
- Epic ClinDoc Certification (Mandatory).
- Epic Orders Certification (Mandatory).
- Epic Stork Certification (Preferred/Highly Desirable).
- Strong understanding of inpatient clinical workflows and clinical documentation processes.
- Experience configuring nursing documentation, assessments, flowsheets, and care plans.
- Experience supporting CPOE, order management, clinical decision support, and interdisciplinary workflows.
- Knowledge of obstetrics, labor and delivery, postpartum, and neonatal care workflows.
- Strong stakeholder engagement, facilitation, and communication skills.
- Experience conducting workflow assessments and solution design sessions.
- Experience working with Canadian healthcare organizations is preferred.
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