Senior Technical Lead

• Lead implementation, enhancement, and support activities for Epic Grand Central (ADT) applications.
• Configure and maintain admission, discharge, transfer, registration, bed management, and patient movement workflows.
• Gather and analyze business, operational, and clinical requirements from healthcare stakeholders.
• Design and optimize inpatient operational workflows across hospitals and healthcare facilities.
• Configure hospital units, room and bed hierarchies, transfer rules, patient classes, service areas, and location structures.
• Support patient placement, bed assignment, census management, discharge planning, and transfer management processes.
• Collaborate with Cadence, Prelude, Ambulatory, Revenue Cycle, ClinDoc, Orders, and MyChart teams to support integrated workflows.
• Facilitate workflow design sessions and recommend Epic best practices for patient throughput and operational efficiency.
• Develop functional specifications, build documentation, workflow diagrams, test plans, and training materials.
• Lead unit testing, integrated testing, regression testing, and user acceptance testing activities.
• Support go-live planning, cutover execution, and hypercare support.
• Troubleshoot production issues and coordinate timely resolution.
• Support system upgrades, enhancements, and optimization initiatives.
• Assist healthcare organizations in improving patient flow and bed utilization strategies.
• Mentor junior consultants and provide guidance on configuration and operational best practices.

• Bachelor’s degree in Healthcare Informatics, Information Technology, Computer Science, Hospital Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Grand Central Certification (Mandatory).
• Strong knowledge of ADT workflows including admissions, transfers, discharges, patient placement, and bed management.
• Experience supporting inpatient and hospital operations functions.
• Understanding of patient access, registration, scheduling, and revenue cycle integration points.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Ability to lead client-facing discussions and operational workflow workshops.
• Strong problem-solving, analytical, and stakeholder management skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

• Epic Prelude Certification.
• Epic Cadence Certification.
• Epic Hospital Billing (HB) Certification.
• Epic Resolute Professional Billing (PB) Certification.
• Epic Clinical Documentation (ClinDoc) Certification.
• Experience with transfer center operations and patient throughput initiatives.
• Knowledge of healthcare interoperability standards and integration concepts.
• Experience with Reporting Workbench, Clarity, and operational dashboards.
• Familiarity with Agile and Waterfall project delivery methodologies.