Information Technology (IT) Specialist

Network Runners, Inc. is seeking an Information Technology Specialist to support high-availability IT infrastructure, gallery and theater systems, public-facing connectivity, and interactive museum technology. Two full-time on-site positions support approved systems operations, troubleshooting, cybersecurity controls, and coordination with audiovisual and exhibits personnel., * Monitor and maintain authorized museum IT and public networks, including visitor Wi-Fi, secure connectivity, Windows/macOS endpoints, media servers, theater systems, and interactive technology.

• Diagnose and resolve hardware, application, network, and gallery technology incidents according to prioritized response and resolution targets; record incidents and corrective actions.
• Perform approved patching, backup, restoration, configuration management, account-request processing, and preventative maintenance within delegated access permissions.
• Provide on-site technical support for gallery/theater presentations, exhibits, live-streaming, lighting-control interfaces, and museum events.
• Coordinate with AV Media Specialists and Exhibits Maintenance Technicians to maintain touchscreens, displays, sensors, kiosk accessibility, and exhibit uptime.
• Protect accessibility features, including captioning, audio descriptions, and assistive technologies, and report any Section 508 failures immediately through authorized channels.
• Comply with Coast Guard IT security: do not directly connect contractor-owned equipment to Coast Guard networks; access USCG systems only through approved environments and valid credentials.
• Support rotating schedules, weekends, holidays, evening events, and operational continuity for public gallery hours.

• 3-6 years of systems administration or technical support experience; museum, gallery, library, public attraction, or high-uptime experience preferred.
• Proficiency in Windows/macOS systems, Wi-Fi, VLANs, VPNs, network troubleshooting, endpoint maintenance, and data protection fundamentals.
• Working knowledge of cybersecurity controls, firewalls, encryption, cloud/SaaS platforms, and technical documentation.
• Ability to troubleshoot multimedia infrastructure and explain technical procedures to nontechnical museum personnel.
• Experience with digital asset management, AV integration, disaster recovery, and museum collections systems highly desirable.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; relevant professional experience and certifications may be considered in substitution.

Required Training/Certifications

• Industry certifications such as CompTIA A+, Network+, or Security+; AWS/Azure or Google Workspace Administration highly valued.
• Complete required USCG suitability/badging, information-security, system-access, and museum training.

Salary: Competitive salary Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays. Work Location: 100% on-site; primary location: 15 Mohegan Ave Pkwy, New London, CT 06320, and locations within a 50-mile commuting radius. No remote positions.

Network Runners, Inc. is an Information Technology Solutions Company providing innovative IT and organizational support within DoD and Civil sectors. With a strong presence across the Army, Air Force, Navy, DHS, and other agencies, NRI is recognized for value, ingenuity, and mission focus. Headquartered in Sterling, VA, NRI is a CMMI Maturity Level 3 and ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman-Owned Small Business.