Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$45,760.0 - $58,240.0

Working hours

Regular working hours

Languages

English

Job source

www.indeed.com

Tech stack

Microsoft Windows Software System Penetration Testing Databases Networking Hardware Topdesk Tablet Computers Information Technology

Job description

• Receive and respond to incoming tickets, calls, and/or e-mails regarding problems.
• Troubleshoot and manage end-user workstations, laptops, company cell phones, tablets, and related hardware and software within defined service level agreements.
• Walk customers through problem-solving process
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation and closure
• Manage network patches, upgrades, and penetration tests on network equipment and hardware on a periodic basis across all locations
• Travel to onsite client location when/if needed or required.

Requirements

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills of windows computers
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

Apply for this position

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Apply on www.indeed.com

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