IT Support Specialist

Four Cornerstone is seeking a customer-focused and technically skilled IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain reliable IT systems. The successful candidate will support employees with technical problems, manage service requests, and assist with computer setup, account access, and network connectivity.

The ideal candidate has strong troubleshooting skills, clear communication abilities, and a commitment to providing timely, professional technical support.

Responsibilities

• Provide first-line technical support for computers, laptops, printers, and related equipment.
• Diagnose and resolve hardware, software, and operating system issues.
• Respond to help desk tickets, email requests, and technical support inquiries.
• Install, configure, and update computers, applications, and peripheral devices.
• Assist with user accounts, password resets, permissions, and access requests.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity problems.
• Support Microsoft 365, email applications, and common business software.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex incidents to senior IT staff or external service providers.
• Help maintain IT inventory, equipment assignments, and software records.
• Follow company security procedures and protect confidential information.
• Assist with system maintenance, software updates, and IT improvement projects.

• Experience in IT support, help desk operations, desktop support, or a related role.
• Familiarity with Windows operating systems and common business applications.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Knowledge of user accounts, permissions, and password management.
• Strong written and verbal communication skills.
• Ability to explain technical issues to nontechnical users.
• Good organizational skills and attention to detail.
• Ability to prioritize support requests and manage multiple tasks.
• Commitment to data security and professional customer service.

Preferred Skills

• Experience with Microsoft 365, Active Directory, or Microsoft Entra ID.
• Familiarity with help desk ticketing systems and remote support tools.
• Basic knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience supporting printers, mobile devices, and collaboration tools.
• Familiarity with IT asset management and endpoint security.
• CompTIA A+, Network+, or comparable certifications.

Eligible employees may receive health insurance, paid time off, retirement plan options, and training or professional development opportunities, subject to the employer’s actual benefits policy.

Four Cornerstone is listed as the employer for this proposed job posting. Verify the company’s identity, business operations, and hiring authorization before publishing. Specific company services and workplace policies have not been confirmed for this draft.