IT Technician

• Provide technical support to end-users, encompassing tasks such as hardware setup, software installation, user training and troubleshooting, etc.
• Provide hardware and cabling support for network equipment.
• Perform preventative maintenance on equipment/software.
• Evaluate end-users’ specific computer needs and implements necessary adjustments.
• Assists with establishing network and printer connections.
• Install specified software packages such as operating systems, Microsoft Suite, and anti-virus software.
• Replace and/or updates defective, outdated, or inadequate software packages.
• Research solutions to re-occurring issues.
• Maintain computer/network inventory.
• Engage with and assist contracted service personnel in installation of hardware/repairs as needed.
• Participate in the On-Call phone line weekly rotation with the other IT technicians.
• Consult with IT Services regarding budget requirements for purchase of equipment, software, etc.
• Attend department meetings as assigned and communicate regularly with other IT staff members.
• Perform all other duties as assigned or directed.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance., Associate degree (two-year college or technical school) or equivalent experience: Required

Experience:

Two (2) or more years of related experience

Computer Skills:

Strong knowledge of operating systems and various types of applications. Microsoft Office Suite, Workday, and PointClickCare knowledge highly desirable.

Certifications & Licenses:

Additional IT training helpful, continuing education in IT-related areas recommended; Must obtain and maintain mandatory, state, federal requirements and certifications for practice or occupation

Other Requirements:

Must have strong oral and written communication skills; Must have strong interpersonal skills and a high degree of patience, especially in working with end-users; Must have demonstrated deductive reasoning and analytical skills; Must be able to utilize various hand and power tools, including wire termination equipment; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook, * Computer hardware: 1 year (Preferred)

• Technical Support: 1 year (Preferred)
• Network support: 1 year (Preferred)

Ability to Commute:

• Dayton, OH 45440 (Required)

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance