Desktop Support Technician - Secret Clearance

Operations ServiceNow CompTIA A+ Group Policy Communication Microsoft 365 User Accounts Cyber Security Prioritization Microsoft Excel Authentications Desktop Support, We are seeking a Tier 2 Desktop Support Technician to provide advanced technical support within a secure, Windows-based enterprise environment. This individual will be responsible for troubleshooting complex hardware, software, and user issues while supporting a diverse end-user community. The ideal candidate will have strong experience supporting Microsoft technologies, managing endpoint devices, and delivering exceptional customer service in a fast-paced environment., * Provide Tier 2 support for desktop, laptop, mobile device, and peripheral-related issues.

• Troubleshoot and resolve hardware, software, operating system, and network connectivity problems in a Windows environment.
• Support and administer Windows 10 and Windows 11 workstations.
• Install, configure, and maintain desktop hardware, printers, scanners, docking stations, and other end-user technologies.
• Manage user accounts, permissions, and group memberships within Active Directory.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Troubleshoot issues related to account access, authentication, password resets, and multi-factor authentication (MFA).
• Utilize ticketing systems to document, track, and resolve incidents and service requests in accordance with SLA requirements.
• Perform workstation deployments, refreshes, imaging, and hardware replacements.
• Support software installations, updates, and patch management activities.
• Escalate complex issues to engineering teams while maintaining ownership through resolution.
• Assist with inventory management and asset tracking.
• Create and maintain technical documentation and knowledge base articles.
• Provide white-glove support to VIP and executive users when required.
• Participate in after-hours support, system upgrades, and special projects as needed.

Customer Service Active Directory CompTIA Network+ Secret Clearance Endpoint Devices Patch Management Operating Systems Microsoft Outlook Technical Support CompTIA Security+ Endpoint Security Business Valuation Docking (Computers) Endpoint Management Inventory Management Microsoft Windows 10 Software Installation Full Stack Development Azure Active Directory Technical Documentation Network Troubleshooting Business Transformation Multi-Factor Authentication End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software)

At least 3 years, * Active Secret Clearance.

• 3+ years of desktop support experience in a Windows enterprise environment.
• Strong troubleshooting experience with Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, Group Policy, and user account administration.
• Experience with desktop imaging, deployment, and hardware break/fix support.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience with ticketing systems such as ServiceNow, Remedy, or Jira.
• Strong customer service and communication skills.
• Ability to work independently and prioritize multiple support requests.
• Experience supporting laptops, desktops, printers, and mobile devices., * Experience supporting government, defense, or highly regulated environments.
• Knowledge of Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
• Experience with Azure AD / Microsoft Entra ID.
• Familiarity with cybersecurity best practices and endpoint security tools.
• CompTIA Security+, A+, Network+, or Microsoft certifications.
• Experience supporting classified or secure environments.

Technical Environment

• Windows 10/11
• Microsoft 365
• Active Directory
• Microsoft Entra ID (Azure AD)
• Group Policy
• Intune
• SCCM/MECM
• VPN Technologies
• ServiceNow
• Multi-Factor Authentication (MFA)

Clearance Required: Active Secret Clearance, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.