Desktop Support Technician

A financial services institution in Vienna, Virginia is seeking a Desktop Support Technician to provide end-user technical support, resolve hardware and software issues, and deliver responsive service in a fast-paced environment., * Diagnose and resolve hardware and software issues for end users

• Provide support for Windows 11 endpoints and Microsoft 365 applications, including Outlook, OneDrive, and Teams
• Troubleshoot Palo Alto GlobalProtect VPN connectivity and access-related issues
• Use ServiceNow to document, track, and manage support tickets
• Apply basic networking and cybersecurity knowledge to support connectivity and security best practices

Desktop Administration, Financial Services, Desktop Administration, Technical Support, Help Desk, Service Delivery, Hardware Administration, Problem Solving Skills, Identify Issues, Microsoft Windows Operating System, * 1-5 years of experience in desktop support, IT support, or a similar technical support role

• Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues
• Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams
• Familiarity with ticketing systems, preferably ServiceNow
• Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing
• Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team

Desired Skills:

• CompTIA A+ certification
• Microsoft 365 Certified: Fundamentals certification
• Experience with ConnectWise Remote Support Software
• Experience with CyberArk Workforce Password Management
• Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI)