Desktop Support

• Diagnose and resolve hardware and software technical issues for end users.
• Troubleshoot Microsoft Windows 11 operating systems on enterprise endpoints.
• Resolve client connection issues using Palo Alto Network Global Protect.
• Support Microsoft M365 productivity software, including Outlook, OneDrive, and Teams.
• Utilize ServiceNow ticketing system to log, track, and resolve technical requests.
• Apply basic networking knowledge, including IP and DNS, to resolve connectivity issues.
• Incorporate basic cybersecurity practices, such as MFA and phishing awareness, into daily support.
• Adhere strictly to standard operating procedures to ensure consistent service delivery.

The Desktop Support professional diagnoses and resolves hardware and software issues for end users within a fast-paced environment. This position requires excellent communication and customer service skills to support technical needs efficiently. The successful candidate will follow standard operating procedures while maintaining a professional presence and working collaboratively with team members., Education: Technical training, coursework, or equivalent practical experience in IT support is required.

Experience: One to five years of experience in a desktop support or technical help desk role.

Technical Skills: Proficiency with Microsoft Windows 11, Microsoft M365 productivity suite, Palo Alto Network Global Protect troubleshooting, and ServiceNow ticketing system.

Preferred Qualifications

• CompTIA A+ Certification.
• Microsoft 365 Certified: Fundamentals Certification.
• Experience using ConnectWise Remote Support Software.
• Experience using CyberArk Workforce Password Management Software.
• Experience troubleshooting Citrix virtual desktop environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at, UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.