IT Support Specialist

As an IT Support Specialist, you’ll keep employees productive by resolving technology issues across computers, software, networks, and mobile devices. You’ll provide responsive technical support, manage help desk systems and support tickets, and troubleshoot Windows and macOS environments. You’ll also help maintain reliable IT infrastructure while communicating clearly with users and documenting each issue through resolution., * Deliver IT support, desktop support, and customer service through help desk systems; prioritize, track, and update customer support tickets.

• Diagnose and resolve hardware, software, equipment, and operating system issues; provide technical troubleshooting support and explain solutions in clear, practical terms.
• Troubleshoot computer networking, LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), and firewall connectivity.
• Manage user accounts and permissions with Active Directory; support Microsoft Windows Server, Windows, Linux, Microsoft Office, and mobile devices.
• Maintain computer hardware and systems, perform computer management tasks, and document recurring issues to support effective analysis and service improvements.

Your impact: By resolving technology issues promptly and clearly, you help colleagues return to work and keep everyday operations moving.

• Experience or demonstrated ability in IT support, technical support, desktop support, hardware support, and software troubleshooting.
• Working knowledge of Windows support, macOS, operating systems, computer hardware, and computer networking concepts, including TCP, TCP/IP, LAN, and DNS.
• Familiarity with Active Directory management, Microsoft Windows Server, Linux, VPNs, firewalls, and IT infrastructure.
• Strong customer support, communication, and analysis skills, with the ability to explain technical issues to people with varied levels of technical experience.

• 401(k)
• Dental insurance
• Retirement plan