Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$54,392 - $65,499

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Access Network Active Directory Computer Networks Microsoft Management Console Desktop Computing Linux Domain Name System (DNS) Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Windows Servers

+7 more

TCP/IP Transmission Control Protocol (TCP) Software Troubleshooting Firewalls (Computer Science) Computer Equipment Information Technology Laptops

Job description

• Respond to support requests, manage customer support tickets, and document troubleshooting steps and outcomes.
• Diagnose and resolve Windows, Microsoft Office, operating system, software, computer hardware, and equipment issues.
• Provide hardware support and technical troubleshooting for desktops, laptops, printers, and mobile devices.
• Troubleshoot computer networking and connectivity, including VPN (virtual private network), firewall, DNS (Domain Name System), TCP/IP (Transmission Control Protocol/Internet Protocol), and network access issues.
• Support Active Directory management, computer management, Microsoft Windows Server, Linux systems, and IT infrastructure; escalate complex issues as needed.

Requirements

• Experience in IT support, technical support, help desk systems, or a related customer support role.
• Working knowledge of Windows support, computer hardware, desktop support, software troubleshooting, and network troubleshooting.
• Familiarity with Active Directory, Microsoft Windows Server, Linux, VPN, firewalls, DNS, TCP/IP, and operating systems.
• Strong customer service and communication skills, with the ability to explain technical steps clearly to users.
• Analysis skills and a methodical approach to diagnosing issues; ability to prioritize requests and maintain accurate ticket records.

Benefits & conditions

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance

Apply for this position

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