Product Support Engineer

We are seeking Product Support Engineers I - Tactical Communications & Network Systems to join our client, a leading organization in the aerospace and defense industry. This is an excellent opportunity for early-career engineers, technical support professionals, and individuals with military communications or networking experience.

In this role, you will provide hands-on technical support, troubleshooting, installation, and testing for advanced communications equipment, network systems, and product prototypes. You will work closely with engineers, technical operators, and customers to identify issues, implement solutions, and ensure optimal system performance., * Provide technical support and troubleshooting for communications equipment, network systems, and product prototypes.

• Assist with installation, configuration, testing, and maintenance of technical systems.
• Diagnose hardware, software, networking, and communications-related issues.
• Identify system errors and defects and coordinate corrective actions with engineering teams.
• Support wireless networks, tactical communications systems, and personal computer technologies.
• Collaborate with customers to understand technical requirements and recommend appropriate solutions.
• Assist with system-level maintenance and integration of communications equipment.
• Follow technical procedures, testing protocols, and troubleshooting processes.
• Work with engineers and operators to resolve technical issues and improve system reliability.

• Bachelor’s degree in a related technical field or typically 0-2+ years of relevant experience.
• Exposure to wireless networks and tactical communications systems.
• Working knowledge of personal computers, hardware, and networking concepts.
• Familiarity with system-level maintenance of networks and communications equipment.
• Strong technical troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally with customers and technical teams.

Preferred Qualifications

• Experience in aerospace and defense, government, or the U.S. military.
• Familiarity with military communications equipment, operational units, and logistics.
• Knowledge of radio frequency (RF) systems and wireless communications.
• Experience integrating communications networks, sensors, and related technologies.
• Ability to read schematics, interpret service manuals, and follow test procedures.
• Experience with vehicle-mounted communications equipment, installation, or maintenance.
• Understanding of tactical networking and communications system integration.
• Previous leadership experience in a military or civilian technical environment.

• Available health, life, vision, and dental insurance
• 401K Matching

Pay: Up to $41.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance